GUARANTEED AUTHENTICITY & WARRANTY
All products sold on empresswatches.com are guaranteed to be 100% authentic, brand new with all original parts. We do not offer refurbished, factory seconds or replica products. Our goal is to provide the best service to ensure all customers are happy with their Empress purchase.
1-Year Limited Warranty - warranted against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. This 1-year limited warranty includes all components of the movement and the case. This warranty does not extend to the finish, crystal, battery, bracelet, or strap / band.
2-Year Extended Warranty - Quartz / Automatic Movement - The internal components and quartz / automatic movement in all watches are warranted up to two years, against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. The extended warranty covers the movement only, against any fault in normal operation, that is not the result of an expired battery, water intrusion, impact, or improper use.
The following circumstances and components are not covered under the 1-year limited or 2-year extended warranties, regardless of length of ownership:
- The crystal and / or crystal mounted magnifiers.
- Bracelets, clasps, straps / bands, strap / band keepers, buckles.
- Cosmetic imperfections or damages resulting from wear or use.
- Incidental or consequential damages.
- Water intrusion damages that result from improper use.
- Damages resulting from misuse, abuse, tampering, or disassembly.
- Any damage, flaw, or malfunction that is not the result of a manufacturing defect.
NOTE: the warranty will become null and void if the product is misused, abused, tampered with, or taken apart. The warranty does not cover any incidental; consequential or special damage arising from any or all uses of the item. Empress reserves the right to deny warranty replacement of an item if the item is deemed to possess a flaw that is not due to manufacturing fault, defect, or error.
I RECEIVED A DEFECTIVE ITEM, WHAT DO I DO?
Defective items may be replaced at no cost to you within one week of delivery. Upon verification and approval of eligibility, a replacement item will be shipped at our cost, and a return shipping label will be included in the package to return the defective item to us. If the item to be replaced is no longer in stock or unavailable, you will be given the opportunity to choose an alternative replacement item.
For defective item claims outside one week of delivery but within 30 days of the purchase date, a return shipping label will be provided to ship the item to our warehouse for inspection. Upon receipt, a determination will be made if the item is eligible for replacement. The replacement item will then be shipped to you at no cost.
Please contact customer service at:
firstname.lastname@example.org to request replacement item(s) and the appropriate instructions.
MY WATCH REQUIRES A BATTERY CHANGE, WHERE DO I TAKE IT?
It is highly recommended to have the battery in your watch changed by a qualified watch technician, as they possess the tools and expertise required to properly and safely service your watch. If you wish to have your battery changed by one of our technicians, please contact customer service to receive instructions and a RMA (return merchandise authorization) number. The fee for battery replacement and return shipping is $20.00.
NOTE: any cosmetic or physical damage caused by attempting to resize the bracelet is NOT warranted by Empress.